Custom Orders

 

 We offer custom orders

Please see blow our terms and conditions for custom orders and feel free to reach out to us via email with any questions or queries. 

   

 

Custom order Terms & Conditions

No Repairs or Alterations

Leila & Norma does not accept customer-supplied items for mending, repair, or alteration. All custom orders must be created from new materials sourced by Leila & Norma

 

Approval of Custom Requests
Submission of a custom order request does not guarantee acceptance; custom orders are valid when accepted in writing. We reserve the right to decline any custom order at our discretion, including but not limited to design feasibility, material availability, or production capacity.

 

Order Details Required
When submitting a custom order request, please clearly specify the item or product style you are interested in.

  • If requesting a product similar to an existing product or design, please reference the product name or include a description.

  • If requesting a different style of product, please provide a detailed description so we can determine whether the item can be made.

Custom Fabric Requests
Custom orders involving fabric prints not currently offered by Leila & Norma will incur a 5% price increase.

 

  • These orders require a 2–3 week processing time to allow for fabric sourcing and production.

  • Custom fabrics will be sourced from available stockholding from regular suppliers to Leila & Norma unless otherwise stated.

Existing Fabric Options
Custom orders using fabrics already offered by Leila & Norma will not incur a price increase and will have a 1 – 2 week processing time to allow for production. Custom orders consisting of 5 or more products will require a 2 – 3-week processing time to allow for fabric sourcing and production.

 

Payment Policy
All approved custom orders must be paid in full upon receipt of invoice, including shipping costs. Production will not begin until payment is received. Unpaid invoices will be cancelled after five days without notice.

Final Sale Policy
All custom orders are final sale and are not eligible for returns, exchanges, or cancellations once production has begun.

Production Timeline Processing times are estimates and may vary based on order volume, fabric availability, or seasonal demand. Customers will be notified if delays occur.